About the Role
You’ll start your journey reviewing our training Program Associate Training Hub modules to learn how On Deck programs work and how you’ll support bringing one to life. With a solid foundation in place, you’ll join your program team.
As a Program Associate, you will be critical in translating big vision into execution. You can expect to do a bit of everything: event hosting, communications, logistics, no-code infrastructure/automations, feedback collection and experiments, booking guest speakers, and building relationships with Fellows.
You’ll work directly with the Program Director, Program Associates, as well as our Functional Ops and Experience teams. You’ll also build relationships with On Deck Fellows and others on the On Deck team. This is an incredibly exciting role, with lots of opportunities to learn, get your hands dirty, and take on lots of responsibility from Day 1.
On Deck is where the world’s top talent comes to connect. Whatever it is our fellows want to do next, our ever-growing community and action-oriented programming will help them get there—fast. If our fellows want to learn something new to up-level their career, launch and scale big ideas, or make lifelong friends, this is the place.
What you’ll be doing:
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- Logistics and Operations — Program Associates ensure that the experience is seamless for Fellows and efficient for our team to deliver. You’ll execute on process for onboarding new Fellows, create a run of show for complex virtual events, and coordinate speakers and partners, to name a few. Juggling all of this will require strong attention to detail and organization skills.
- Communications — As a fully remote team and program, communication is at the core of a successful Program Associate. All types: verbal, written, presentation, facilitation, collaborative, both with the internal team and Fellows. You’ll draft and send mail merges, write copy for event invitations, respond to DMs, and coordinate with a variety of people.
- No-Code Infrastructure — Program Associates work within our no-code stack to set up automations, infrastructure, and landing pages for new programs (we’ll help you learn, if you aren’t already familiar; it’s a superpower).
- Community Management — Program Associates have great interpersonal skills, with the ability to connect with a wide variety of humans. You’ll capture and review feedback from Fellows, make connections between community members, and become a curator and go-to team member for Fellows.
- …and whatever else will create value for Fellows. Our programs are dynamic and ever evolving. We pride ourselves on a culture of experimentation and constantly look for opportunities to better curate, deliver, and enhance the Fellowship experience.
What we’re looking for:
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- High output + execution hustle — You embrace the generalist mindset and slot in wherever necessary. You are highly resourceful, an eager learner, and thrive in a scrappy and often chaotic environment.
- Next-level customer supporter — You have experience in supporting and serving customers — bonus point if in a community-based experience/product. You deeply understand how to problem solve and provide value to customers in this setting.
- Frontlines community-builder – You love supporting and connecting people, and you rarely run out of energy for another Zoom chat or Slack message to learn about someone and their experience.
- Creative “spirit of service” – You think first how you can serve others and are always seeking opportunities to support Fellows. Your default setting is to get creative, and you’re often the source of pleasant surprises to those around you.
- Meticulously detail-oriented – You naturally take on ownership, have an eagerness to dive into the nitty gritty, and pride yourself on not letting anything fall through the cracks.
- Open to a culture of feedback – As a young and growing team, you’ll be an essential part of building culture. This currently includes regular opportunities to give and receive feedback.
- Experience working in a customer success role at a high growth startup (preferred, not required).
- Experience working with no-code tools and platforms like Airtable, Notion, Zapier, and Slack (preferred, not required).
Why you might be excited about On Deck:
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- We’re tackling a big problem with even bigger potential. We plan to build the modern educational institution for the next 100 years.
- Read our Wall of Love and our Alumni Case Studies to get a sense of why people love being part of this community.
- Last year we raised our Series A from Keith Rabois at Founders Fund and nearly 200 of the best operators and investors (including many of our community members).
- We also recently announced our $100M community-backed fund to support our accelerator ODX.
- You’ll be able to work remotely and (mostly) set your own schedule. On Deck was a remote-first team even before COVID, so we know what makes for a great remote environment.
Why you might *not* be excited about us:
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- We are still a fairly young company so if you like more established companies, this role isn’t for you.
- We’re an early stage startup. Projects and priorities may shift.
- Everyone on the team is extremely mission-driven, and works incredibly hard to push towards our lofty ambitions.
- On Deck is an unabashedly pro-startup, pro-tech organization. If that’s not your thing, this isn’t the place for you.
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If you were to join On Deck, we’d want you to love it. We also know that it can be hard to tell from the outside looking in whether that would be the case for you. So, we challenged ourselves to develop our Non-Values, an honest set of reasons someone wouldn’t want to join our company. We hope it helps you make an informed decision about whether On Deck is a place you’d love to work.
Additional details:
Please note this role is only open to candidates that are legally authorized to work where they reside. Due to the remote nature of the role, On Deck does not currently sponsor candidates for visas or work authorizations/permits and does not currently support the transfer of visas or work authorizations/permits from prior employers to On Deck.
Compensation
This role comes with a competitive salary, stock options, you can take any PTO you need, anytime you need, and employee benefits including generous healthcare.
Location
On Deck is a remote, distributed team. This role is totally remote but may require travel for IRL meetings and events.
We are excited about candidates globally; however, please note that our team works during U.S. friendly working hours.
Equal Opportunity Employer
On Deck is an equal opportunity employer dedicated to building an inclusive and diverse workforce. All employment is decided on the basis of qualifications, merit, and business need. We strongly encourage applications who are members of underrepresented communities to apply.
