What are we looking for?
- We are looking for a Marketing Manager to create long-term, trusting relationships with our customers.
- As a marketing manager, you should have solid experience in marketing with a customer service approach. You should also have a clear idea of how digital tools add value to company strategy and performance.
- Ultimately, you should be able to contribute to business growth by creating and maintaining long-term client relationships.
- In this role, you will liaise with cross-functional internal teams (including SEO, Sales, Content & Outreach teams) to improve the entire customer experience.
Responsibilities:
- Oversee marketing projects like writing StoryBrand content, lead magnets, one-sheets, helping build websites, podcast bookings, and more.
- Serve as the lead point of contact for customer accounts and work on their marketing needs.
- Build and maintain strong, long-lasting client relationships by meeting with them on calls.
- Work with the Content and SEO teams to deliver projects to the clients.
- Clearly communicate the progress of monthly/quarterly goals to clients.
- Prepare reports and track their account status.
- Collaborate with the sales team to identify and grow opportunities.
- Stay up-to-date with digital technology trends and marketing skills.
Requirements:
- Proven work experience in marketing
- Experience or knowledge of SEO preferable
- Experience with client management
- Assist with challenging client requests or issue escalations as needed
- Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
- Experience with CRM software
- Excellent verbal and written communication skills
